We have many protocols in place to comply with recommendations of the CDC and our local government. With the pandemic the way it is, we can't have hundreds of guests waiting at the same time, at the boarding doors. The reason we have the wristband color coded disembarkation is for the safety of our guests. We hope that our guests enjoy views from the top deck or other spots in the casino, where the views are amazing. It takes about 30 minutes for us to leave the dock and turn the machines on. Because of the pandemic, we can't have our normal buffet and full a la carte menu.

Our Chef has prepared a limited a la carte menu, so that we can still offer something to our guests that want to eat. We will try to identify why you weren't able to get drinks as fast as you would like.

We are so sorry that you did not get the service you deserve from our cocktail staff. We aren't sure what you smelled when you were on board, we have walked the ship and can't find anything that smells like you described. On behalf of the management of Victory Casino, I would like to address your concerns. Please ensure everyone is treated as a valued guest. I am proud to be an American, and though we have our issues, there is no other place I would rather live, and I've lived in other countries.

The world sits on the edge of its seats as we watch things unfold in other countries. We are both retired military who served in the United States Army during peace and wartime, and this should not be a qualification to receive anything other than the service rendered to every other guest. I gave up and began to buy my drinks from the bar, receiving great drinks, service, and conversation from the bartender. She would continue to walk around where I was sitting or never bring a drink back after my friend or I requested it. This was not my first or last trip on the Victory Cruise, but this time, my friend and I found it very difficult to get a drink from the waitress while playing the slots and on the tables. I recently went on the Victory Casino Cruise, and as a Black man, I have been aware of the racism from the Latino community for some time now.

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